Delivery And Shipping

Standard and Expedited Delivery

For standard shipping, orders will be delivered by the national postal service of the destination location. For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour.

For expedited shipping, orders will be shipped using various delivery services, depending on the destination. The shipping fee may varies by destination and the size of your order. Shipping fees and the service provider will be shown upon checkout.

Do you ship internationally?a

How can enjoy free shipping policy?

Free shipping on orders over USD$39. Both shipping costs and shipping method should be subject to your destinations and your order value.

Shipping Details

At our company, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. We strive to provide you with services of the highest level.

The time frame of an order delivery is divided into two parts:

Total Delivery Time = Processing Time + Shipping Time

• • Processing time: 1~5 business days
  • Shipping time: 7~21 business day

• All estimated/typical delivery time are derived from real-world data collected from past orders. They are approximate times for reference only.
• Shipping times will be affected by public holidays; manufacturers and couriers will limit their operations at these times. This is out of our control.
• In order to improve timeliness, please ensure the accuracy of the address and contact information.

Note For Taxes:
For most of the countries, our customers do not need to pay import fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK, and Canada, etc.) may need to pay duties or VAT according to your countries' levying rules.
We are excited to offer international shipping to most destinations in the world. The super savings option will take 10 to 20 business days. For faster delivery, we offer Express Shipping Service that can ship to most of the international location in 7 to 12 business days (*Affected by logistics during peak season, it might be extened to 20 business days).

Attention: Affected by Covid-19, there will be some delay on the delivery.

If you have any further questions, please contact our customer services at service@.com

Yes, we offer worldwide shipping!

How long does it take before my order gets shipped?

• We are aiming to have your order dispatched from our facility within 3-7 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year.
  
  Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.
  
  You may on and off notice during checkout that the estimated delivery time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress.
  
  Please contact our customer service team if there is any question concerning the time to dispatch.

After the goods are dispatched, how long does for standard shipping to deliver the package?

• The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from location to location. In short, the shipping time alone could be around,
  
  For US orders:
  6-14 business days
  
  For non-US orders:
  5-23 business days
  
  Delivery time is not guaranteed for Standard Shipping as there are lot of factor affecting its speed and thus we would suggest Express Shipping if there is a date that you would like to meet. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination location. In some cases the local Customs office of your destination location may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

Ok, what about the delivery time of express shipping?

• For the majority countries in the world, Express shipping will deliver the package to you within 3-5 business days from the date of shipment. There are occasions that the delivery may take a bit longer. Thus, please refer to the estimation that is displayed on the tracking page of the courier service, for which the URL to that page could be found on the email that our system sends you after the package is shipped.

Will my package be delivered to my house or to the post office for me to pick it up?

• Your Ronyzon will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.
  
  Particularly, if you are choosing the expedited option "DHL Express Worldwide", our courier partner will offer a flexibility to update the delivery address or make special arrangement with the delivery, such as,
  • Schedule the delivery on a specific date nominated by you or put the delivery on hold until you are back in the cities / areas / countries
  • Release the package from signature or leave the package with your neighbour
  • Arrange to redirect the item to an alternate address or yours or a DHL service point

This On Demand Delivery (ODD) service is offered for free by DHL Express, and you can find out if the service is available in your country on ondemand.dhl.com.

When will you ship my order?

• Orders placed using our standard shipping will be processed within 3 business days.
  
  Please allow extra timefor your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination location, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.
• 
  
  Due to the Covid-19 pandemic, you may experience delivery delays, but we are committed to getting your items to you as quickly as possible.
  
  Our top priority is the safety of our customers and team members. In view of the current uncertainty surrounding the COVID-19 outbreak, we are taking all necessary measures to follow the guidelines of the World Health Organization and do our best to ensure compliance with all health and hygiene standards:
  
  In our workshop, everyone must wear gloves and masks.
  2. Before shipping, all our clothes are thoroughly cleaned.
  3. After receiving the returned goods, the internal members of our team will disinfect each item.
  4. All international travel, all unnecessary domestic travel, and all large company gatherings have been cancelled.
  5. Anyone who has been to a high-risk country listed by the CDC needs to self-isolate.
  
  To create the best experience for you as you continue to celebrate meaningful moments in your current environment, we operate in a vigilant, compassionate and caring manner so that we can get through this difficult time together. As always, thank you for being such a loyal customer. Please take care of yourself and your family.

Affected by Covid-19, there will be some delay on the delivery.

guard against! We are with you.

With love